Return & Refund Policy
Refund & Return Policy
This Refund & Return Policy applies to all orders placed with NuvoraSkin (https://nuvoraskin.com), operated by SHIN HANG LIMITED.
1. Return Eligibility & Window
We accept return requests Within 30 days of delivery for unused items in original condition and packaging. Customized, final-sale, or visibly used items are not eligible for return unless they arrive damaged or defective.
2. Return Application Process
To request a return, please contact our customer support team at support@nuvoraskin.com with your order number and reason for return (including clear photos if the item arrived damaged or incorrect). We will provide the authorized return instructions and return address by email. Please do not send items back before receiving return confirmation.
3. Return Shipping Responsibility
Return shipping for damaged or incorrect items is covered by us; return shipping for change-of-mind orders is the customer's responsibility.
4. Refund Processing Time
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are issued within 5–7 business days to your original payment method after the returned item is received and inspected.
Company & Contact Information
NuvoraSkin (nuvoraskin.com) is owned and operated by SHIN HANG LIMITED.
-
Brand: NuvoraSkin (
https://nuvoraskin.com) - Company Name (Operated By): SHIN HANG LIMITED
- Company Address: FLAT B 16/F TWR 1 THEDYNASTY18 YEUNG UK RD TSUEN WAN HONG KONG
- Customer Support Email: support@nuvoraskin.com
- Order Processing: 1–3 business days (Monday to Friday, excluding public holidays)
- Estimated Shipping Time: Estimated 7–12 business days for standard shipping