FAQ

Find verified answers regarding order processing (1–3 business days (Monday to Friday, excluding public holidays)), shipping timeframes (Estimated 7–12 business days for standard shipping), returns, and product care for NuvoraSkin (operated by SHIN HANG LIMITED).

1. Who operates NuvoraSkin?

NuvoraSkin (https://nuvoraskin.com) is owned and operated by SHIN HANG LIMITED, registered at FLAT B 16/F TWR 1 THEDYNASTY18 YEUNG UK RD TSUEN WAN HONG KONG. You can reach our customer support team at support@nuvoraskin.com.

2. How long does order processing and delivery take?

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Once dispatched, standard shipping takes an estimated Estimated 7–12 business days for standard shipping.

3. How do I track my package?

Tracking number is sent via email once your order has been dispatched; multi-item orders may ship in separate packages. You can also look up your status on our Track Your Order page.

4. What is your return and refund policy?

We accept return requests within 30 days of delivery for unused items in original condition and packaging. Approved refunds are processed within 5–7 business days to your original payment method after the returned item is received and inspected.

5. Do you offer subscriptions or recurring billing?

We do not offer subscription purchases or recurring billing. All orders are one-time purchases.

Company & Contact Information

NuvoraSkin (nuvoraskin.com) is owned and operated by SHIN HANG LIMITED.

• Brand: NuvoraSkin (https://nuvoraskin.com)
• Company Name (Operated By): SHIN HANG LIMITED
• Company Address: FLAT B 16/F TWR 1 THEDYNASTY18 YEUNG UK RD TSUEN WAN HONG KONG
• Customer Support Email: support@nuvoraskin.com
• Order Processing: 1–3 business days (Monday to Friday, excluding public holidays)
• Estimated Shipping Time: Estimated 7–12 business days for standard shipping